Returns & Exchanges

1. Returns or exchanges for defective products

Customers may return or exchange a product within 14 days of receiving it in the following cases:

• The candle has a clear manufacturing defect.
• The product arrives damaged or does not match the order.
• The product differs materially from its advertised specifications.

If the product is damaged, please photograph it immediately upon receipt and send the photos to customer service within 24 hours.

2. When returns or exchanges cannot be accepted

• The candle has been used or lit.
• The package has been opened or any packaging seals or labels have been removed.
• The product has been damaged due to improper storage or use by the customer.
• Custom orders made according to the customer’s specifications.

3. Return process and refunds

Once the product has been inspected and its condition verified, we will either replace it or refund the amount to the original payment method.

The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.